Track your order
Every Caratura parcel ships from our workshop in China. Enter the tracking number from your shipping email to see where your parcel is right now.
That doesn't look like a complete tracking number. Check it against your shipping email.
Opens the tracking page of our forwarder, JCEX, in a new tab. It shows the whole journey, from our workshop to your door, including the final delivery.
How your parcel travels
To the US and most of Europe, parcels ship duties-prepaid (DDP). That means two carriers, one after the other, and the same tracking number on both:
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Step 1China → your country: JCEX
Our forwarder, JCEX, carries the parcel from China to your country and, for duty-prepaid parcels, clears customs there with the duties already paid. This leg shows only on JCEX.
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Step 2In your country: UPS, FedEx, DHL or another local carrier
After customs, the parcel is handed to a local carrier for delivery. Only from this point does the carrier's own website show it. Before that it shows "Label created". That is normal.
The short version: JCEX shows the whole journey; the carrier's site shows only the last part. If you check one page, check JCEX — the button above opens it.
Most parcels arrive in about 7–10 business days after dispatch.
What the JCEX statuses mean
The JCEX page is in Chinese. The tabs and the status on your parcel read as follows:
| On the JCEX page | Meaning |
|---|---|
| 查询不到 | Not found yet. New numbers can take up to 24 hours to appear. |
| 收到信息 | Shipping information received |
| 运输中 | In transit |
| 到达待取 | Arrived, waiting for pickup |
| 派送途中 | Out for delivery |
| 成功签收 / 已签收 | Delivered |
| 投递失败 | Delivery attempt failed |
| 可能异常 | Possible exception. Message us. |
| 运输过久 | Taking longer than usual |
Duties on delivery
To the US, the EU and the UK there is nothing to pay on delivery: duties and import taxes are prepaid. In Switzerland and Norway, where import charges can't be prepaid, the courier collects them on delivery — send us the receipt and we refund it in full. To all other countries, import duties, taxes and customs clearance are the recipient's, paid to the courier on arrival.
Parcel not moving?
If the tracking hasn't changed for 5 business days, or the status shows 可能异常 or 投递失败, message Leilei on WhatsApp or reply to your shipping email with your order number.